Refund policy

General Information:

• Returns and exchanges are accepted within 30 days of receipt.
• Refunds are processed within 15 business days after we receive the returned item.
• All returned items must be in brand-new condition, unused, and include original tags and packaging.

Return Reasons and Conditions:

• Item Quality Problem:

  • Provide pictures or videos showing the issue.
  • Allow 2-3 weeks for processing; if defective, a replacement or refund will be issued within 24 hours.
  • Contact us first to resolve quality issues.

• Shipping Damage:

  • Inspect packages upon arrival; do not sign for damaged packages.
  • Report damage to the delivery service and provide us with the damage claim number. We will assist in obtaining compensation.

• Wrong Item Shipped:

  • Return items in original condition and contact us within 7 days.
  • A refund or replacement will be issued once the returned item is received.

• Missing Parts:

  • Report missing parts within 7 days; replacement items will be shipped from the quickest source.

• Cancellations/Refused Delivery:

  • Orders can be canceled free of charge before shipping.
  • Cancellations after shipping or refused deliveries (excluding shipping damage) are subject to shipping charges, and you are responsible for return shipping.

Return Validity and Fees:

• Returns are valid for up to 49 days from receipt.
• Return shipping fees are the buyer’s responsibility.
• Damage fees may apply if original packaging is not returned or items are damaged or missing parts.
• Excessive wear or damage may result in a deduction from the refund.

Conditions of Return:

• Goods must be returned in original packaging and in excellent condition.
• Returns must be received within 49 days.
• Provide tracking details within 7 days of initiating the return.

Refunds:

• Refunds are initiated within 14 working days after inspection.
• Processed via the same payment method used for purchase.
• Shipping costs paid at purchase are non-refundable.

Disclaimer:

• If returned goods show signs of excessive wear or damage, we reserve the right to deduct from your refund based on the loss in value.

Final Decision:

• All refund decisions by Zunilab are final. Please follow our return instructions carefully for a smooth process.

For any questions or concerns regarding our policies, please contact us at: support@zunilab.com.

Thank you for choosing Zunilab!